Thank you for shopping with Veiled Riches. This Shipping Policy outlines how we process and deliver orders and explains your rights under Australian Consumer Law.

Order Processing

Orders are generally processed and dispatched within 24–48 hours. During peak periods, processing may take up to 14 business days. Orders are processed on business days only and are not dispatched on weekends or public holidays.

If there is an unexpected delay in processing your order, we will contact you using the details provided at checkout.

Domestic Shipping (Australia)

Once dispatched, delivery timeframes depend on your location and the carrier selected at checkout. Delivery estimates are provided as a guide only and may be affected by factors outside our control, including carrier delays, weather conditions, or high shipping volumes.

Shipping Rates

Standard Shipping

• Free for orders over $150 AUD
• $10 AUD flat rate for orders under $150 AUD

Express Shipping

• Free for orders over $300 AUD
• $15 AUD flat rate for orders under $300 AUD

Registration and insurance are optional but recommended and additional costs will apply.

Estimated Delivery Timeframes

(Excludes order processing time)

Australia Post Standard

• 2–4 business days within QLD
• 3–8 business days outside QLD

Australia Post Express

• 1–3 business days within QLD
• 1–4 business days outside QLD

International Shipping

International orders are processed within 14 business days. Delivery times vary by destination and may take up to 14 days after dispatch, subject to customs clearance and local postal services.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may apply. These charges are determined by the destination country and are the responsibility of the customer. Veiled Riches does not control or collect these fees.

International shipping rates vary by destination. Customers are required to contact us prior to purchase via our Contact Us page to obtain a shipping quote.

Delays

While we take reasonable steps to ensure timely delivery, delays may occasionally occur. Where goods are not delivered within a reasonable timeframe, customers may be entitled to remedies under Australian Consumer Law.

Lost or Damaged Items

Under Australian Consumer Law, Veiled Riches is responsible for ensuring goods are delivered in acceptable condition and within a reasonable time.

If your order arrives damaged, is lost in transit, or does not arrive within the expected timeframe, please contact us as soon as possible. We will work with you to resolve the issue, which may include a replacement, refund, or other remedy as required by law.

Please retain all original packaging and provide photographs of any damage to assist with the resolution process.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

Returns & Refunds Policy

At Veiled Riches, we are committed to providing quality products and meeting our obligations under Australian Consumer Law.

This Returns & Refunds Policy works together with our Shipping Policy and does not limit or exclude any rights you may have under Australian Consumer Law.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

We do not offer refunds or exchanges for change of mind, including incorrect selection, preference, or no longer wanting the item, unless required by law.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, please contact us as soon as possible. We may request photographs and relevant order details to assist with assessment.

Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement, or refund.

Lost or Delayed Orders

If your order is lost in transit or not delivered within a reasonable timeframe, please contact us so we can investigate and resolve the issue in line with Australian Consumer Law.

Return Process

Before returning any item, please contact us to receive return instructions. Items returned without prior contact may not be accepted.

Where a return is required due to a fault or error, we will cover reasonable return shipping costs. For change‑of‑mind returns (if accepted), return shipping costs are the responsibility of the customer.